Support
Help for the SunBridges platform and the Sun Bridges app. For a problem with an installed tracker, write to us: a person from Bridges will reply.
How do I get access?
Accounts are created by Bridges: there is no sign-up and nothing to buy. You receive an invitation by email, choose a password and, if your role requires it, set up an authenticator code.
I forgot my password
Write to us from the contact page and we will send you a new invitation. For security, passwords cannot be recovered on your own.
On my first sign-in I am asked to change my password
That is expected: the temporary password must be changed right away. Until you do, you can only view and stop the trackers.
How do I download the Sun Bridges app?
The iPhone app cannot be found by searching the store: you download it from the link we send you, or from your reserved area. On Android you will find it on Google Play.
Can I try it without an account?
Yes. On the app’s sign-in screen choose “Try a demo plant”: simulated data, no real machines.
Notifications do not arrive
Check that notifications for Sun Bridges are on in your phone’s settings. In the app, under Account, you can send yourself a test notification.
What is the Stop button for?
It stops the tracker remotely and is always available. It is a service stop, not an emergency stop: in case of danger use the emergency stop button on the tracker’s cabinet.
Does the app work offline?
It shows the latest status received, with its time. Commands are only sent when online.
How do I delete my account?
From the app, under Account, or by following the instructions on the Delete your account page.